Quote Validity
Unless otherwise stated, our quotes are valid for 3 months from the date of issue. After this period, prices may need to be reviewed to reflect changes in costs, availability, or site conditions.
Appointment, Rescheduling and Cancellation
When you schedule an appointment with us, we reserve that time exclusively for you. If you need to cancel or reschedule, please provide at least three (3) days’ notice so we can offer the time to another client.
We are a small, owner-operated business and our availability is limited. While we will always do our best to accommodate your needs, we recommend booking at least two weeks in advance where possible.
Access and Site Requirements
You agree to provide safe and reasonable access to the work areas at the scheduled time (including unlocked gates where applicable) and to secure pets as needed.
Where required, you also agree to ensure suitable parking access is available for our vehicle so we can safely unload equipment (e.g. ladders). This may include arranging visitor parking, permits, or a clear space close to the property, especially in areas with restricted parking.
If we are unable to proceed due to access or parking restrictions, unsafe conditions, or other on-site issues outside of our control, a call-out fee may apply, and the job may need to be rescheduled.
Weather
For roof-related services, work may need to be postponed or rescheduled due to weather conditions (e.g. rain, high winds, storms, extreme heat) or any conditions that make the job unsafe. Safety is our priority, and we appreciate your understanding if a weather-related change is required.
Site Conditions and Scope of Work
All quotes are based on the information available at the time of quoting—whether provided by you, sourced online, or assessed during an on-site inspection—and on standard access and conditions.
If, upon arrival, we find substantially different or more complex conditions than advised (for example: permanent gutter mesh, access limitations, heavy debris build-up, significant bird droppings, or similar health and safety risks), the price may need to be reviewed and adjusted before work proceeds.
Any additional work requested on-site or required due to unexpected conditions may be quoted and charged separately.
Pre-existing Conditions
We are not responsible for pre-existing damage or wear and tear to gutters, downpipes, roof components, gutter guards/mesh, clips, brackets, or related fixtures. Older or brittle components may be more prone to movement or breakage during normal servicing.
Safety
For safety reasons, Ed’s Cleaning Melbourne reserves the right to refuse or stop any work where conditions are unsafe or fall outside our equipment and insurance limits (e.g. excessive roof pitch, unstable surfaces, severe weather, or unsafe access).
Before & After Photos
Before and after photos are included as part of our gutter cleaning service (and other roof-related services where applicable). We will always do our best to provide these photos; however, they will be taken only when it is safe for our cleaner to do so and where site conditions allow. In some circumstances (e.g. unsafe roof access, weather conditions, or other safety constraints), photos may be limited or not possible.
Photo Use (Marketing)
We may use before and after photos of completed work for marketing purposes (e.g. our website and social media). We take care to avoid identifying details such as faces, house numbers, street names, or vehicle number plates. If you prefer that we do not use your photos, please let us know and we will happily comply.
Satisfaction Guarantee
We always strive to deliver the best service possible and take great care while working on your property. If, for any reason, you are not completely satisfied or would like us to address a concern, please contact us within 24 hours of job completion.
Ed’s Cleaning Melbourne does not provide refunds or discounts for completed services. Where a genuine issue is identified, we will return to rectify the work to ensure the agreed service has been delivered.
On the rare occasion an issue is noticed (including accidental damage), please notify us as soon as possible and allow Ed’s Cleaning Melbourne a reasonable opportunity to inspect and, where appropriate, rectify the issue. This helps us resolve matters quickly and fairly.
Please note: we are not responsible for the cost of repairs or services carried out by third parties that are arranged without our prior knowledge and consent, or without giving us a reasonable opportunity to inspect and rectify the issue first.
Your satisfaction is our priority, and we will make things right.
Payment
Additional Work and Minimum Fees
Extra tasks requested on site (especially work at height) are charged separately and are subject to a minimum fee, to be agreed before we proceed.
When to Pay
To ensure a smooth process, we kindly request that payment be made upon completion of the work.
Payment Methods
Ed’s Cleaning Melbourne does not offer discounts for cash payments and declares all income regardless of payment method. For security and record-keeping reasons, we prefer not to receive cash payments where possible.
Preferred payment methods (no fees):
Other options:
If you have any questions or would like to discuss anything in more detail, please don’t hesitate to contact us. We genuinely appreciate your trust in Ed’s Cleaning Melbourne and look forward to looking after your home.
Warm regards,
Ed’s Cleaning Melbourne
